To clean gemstones, simply gently scrub them with a toothbrush and dish soap, rinse them, then dry them thoroughly and polish them with a jeweler's cloth or a microfiber cloth. For emeralds, the most delicate gemstone, avoid using soap, detergents, or even water. You can gently rub the stone with a jeweler's cloth or a microfiber cloth.

To clean your jewelry, prepare a solution of lukewarm water and soap with a bit of lemon juice, let them soak for ten minutes, gently brush them before rinsing with lukewarm water, and dry them with a chamois or a soft cloth. In case of stains, apply a mixture of diluted baking soda in a small amount of water, lemon juice, or toothpaste to a used soft brush, after gently scrubbing the jewelry, rinse it with clean water and dry it with a cloth. If stains persist, rub with a cloth dampened with a mixture of vinegar and ammonia. In case of black stains, soak the silver for 15 minutes in a mixture of hot water and vinegar. If the silver tarnishes, immerse the jewelry for a few minutes in a solution of coarse salt and hot water in an aluminum-lined bowl, then dry with a soft cloth.

Shipping
All jewelry is shipped from Italy via tracked courier. In-stock items are dispatched within 1–3 business days, while pre-order or made-to-order pieces require 2–3 weeks of production before shipping. Costs, delivery times, duties, and information about undeliverable parcels are available on the full shipping page.
For more details, visit the full page: shipping

Returns & Refunds
Only in-stock items can be returned within 14 days; custom or personalized products are non-refundable, except in case of defects or order errors. Returns must be sent in their original condition following the indicated procedure.
For the full policy, see: returns