To clean gemstones, simply gently scrub them with a toothbrush and dish soap, rinse them, then dry them thoroughly and polish them with a jeweler's cloth or a microfiber cloth. For emeralds, the most delicate gemstone, avoid using soap, detergents, or even water. You can gently rub the stone with a jeweler's cloth or a microfiber cloth.

Shipping
All jewelry is shipped from Italy via tracked courier. In-stock items are dispatched within 1–3 business days, while pre-order or made-to-order pieces require 2–3 weeks of production before shipping. Costs, delivery times, duties, and information about undeliverable parcels are available on the full shipping page.
For more details, visit the full page: shipping

Returns & Refunds
Only in-stock items can be returned within 14 days; custom or personalized products are non-refundable, except in case of defects or order errors. Returns must be sent in their original condition following the indicated procedure.
For the full policy, see: returns